How identity verification works

Khandaan does not collect, view, or store your government ID document. Verification is handled entirely by Stripe Identity — the same identity-verification infrastructure Stripe operates for businesses that need to confirm who they're dealing with, built on the encrypted document and biometric-matching technology Stripe already uses at scale for payments.

When you click “Verify with Stripe,” you leave Khandaan and land on a page hosted directly by Stripe, at a stripe.com address. Your document photo and selfie are submitted to Stripe, not to us.

• Confirms the document you photograph is a genuine, unaltered government ID (an Australian driver's licence or passport, or an equivalent).
• Matches a live selfie against the photo on the document, to confirm the person holding the phone is the person on the ID.

This is a fraud-deterrence check, not a background check. It confirms a real document belongs to a real, present person — it does not verify occupation, income, education, marital status, or any other detail you enter on your profile. Those remain self-reported, and families should use their own judgement before relying on them.

Khandaan staff can review and, where warranted, override an automated result from the admin console — for example, correcting a false rejection. Staff never see or request your ID document directly; an override is a judgement call on the automated outcome, not a manual document review.